If you are connected with Game Center/Google Play, your game should be available under the “recover” login option as it is a "guest" game if you played on the same device, but Game Center/Google Play is not a way to log into Splash, so if you are moving device we will need to move your data for you. When you contact us please tell us your Game Center/Google Play username, making sure to include all symbols, capitals, spaces etc. as our database is format sensitive!