We are sorry to hear this! Please contact us with the following information so we can look for your data:
1. Please provide your user ID number if you know this.
2. If your game was connected to Facebook, please tell us your Facebook display name. (e.g. Jane Doe)
3. Your Game Center (Apple) username if applicable - please ensure this appears exactly as it does in your Game Center app with all capitals, symbols, spaces etc.
4. Your Google Play (Android) username if applicable - please ensure this appears exactly as it does in your Google Play app with all capitals, symbols, spaces etc.
5. Did you play your game on the device you're contacting us off now?