Contacting Support via in-game
Process:
- You accesses the Settings menu in-game
- Furistas, Old Friends, Bird Bnb and Bird Kind
- You tap “Contact Support”
- You can then tap “Get in Touch”
- Starlight, Flutter and Splash
- You tap “Help”
- For Android devices, you then tap “Contact Us”. Bottom right
- For iOS devices, tap the compose a message icon. Top left
- Furistas, Old Friends, Bird Bnb and Bird Kind
- You compose a message including your Game ID, plus a second form of identification - ie, any Facebook details, Runaway login details and/or your name.
- Your Game ID is flagged on our platform for deletion.
- Once a week, generally Fridays, the Support Team goes through the requested deletions and deletes all data associated with the Game ID from the platform.
Types of personal information that are collected (which will be deleted if you request):
| Category of Personal Information | Type of Personal Information | Category of Source | Purpose (business use) | Category of third party the information is shared with |
| Identifiers (not shared) | Account Name/Display Name | Platform Service | To provide, update, maintain and protect our Services. | Not shared |
| Social Media Account Name (if connected) | Platform Service | To provide, update, maintain and protect our Services. | Not shared | |
| Game User ID | Platform Service | To provide, update, maintain and protect our Services. | Not shared | |
| Email Address (if connected) | Platform Service / Customer Support Platform | To respond to your comments/questions and communicate with you. | Not shared | |
| Technical Information | Device type | Platform Service/Customer Support Platform | To provide, update, maintain and protect our Services (used to help resolve issues in your game if you contact us). |
Not shared |
| Device ID | Platform Service/Customer Support Platform | To provide, update, maintain and protect our Services. | Not shared | |
| Operating System | Platform Service/Customer Support Platform | To provide, update, maintain and protect our Services. | Not shared | |
| Available device storage | Customer Support Platform | To provide, update, maintain and protect our Services. | Not shared | |
| Meta Data - Log Data & Session Information | Internal Analytics and Reporting | For account operation and account management | Not shared | |
| Commercial Information | Game install details, In App Purchase history | Platform Service/Internal Analytics and Reporting | For account operation and account management Analytics, personalised ads, marketing campaign performance measurement, customer support and fraud detection |
Yes (personalised ads) |
| Identifiers (shared) | Internet protocol address (truncated) | Direct from Device | For account operation and account management Analytics (by coarse location), fraud detection, personalised ads, marketing campaign performance measurement |
Yes (personalised ads) |
| Advertiser ID | Direct from Device | Personalised ads, marketing campaign performance measurement | Yes (personalised ads) | |
| Geolocation Data | Coarse location (inferred from Internet truncated protocol address) |
Internal Analytics and Reporting | Analytics, fraud detection. | Not shared |