Contacting Support via email
Process:
- You can contact the Support team via support@runaway.zendesk.com.
- You can then request a copy of their data, and provide their User ID plus a second form of identification - ie, any Facebook details, Runaway login details and/or your name.
- Your Game ID is added to a spreadsheet IF you have provided us with at least 2 forms of identification listed above.
- Once a week, generally Fridays, the Support team will go through the requests and email you a copy of your data as requested.
- Once a week, generally Fridays, the Support team will go through the requests and email you with a copy of your data as requested.
Types of personal information that are collected:
| Category of Personal Information | Type of Personal Information | Category of Source | Purpose (business use) | Category of third party the information is shared with |
| Identifiers (not shared) | Account Name/Display Name | Platform Service | To provide, update, maintain and protect our Services. | Not shared |
| Social Media Account Name (if connected) | Platform Service | To provide, update, maintain and protect our Services. | Not shared | |
| Game User ID | Platform Service | To provide, update, maintain and protect our Services. | Not shared | |
| Email Address (if connected) | Platform Service / Customer Support Platform | To respond to your comments/questions and communicate with you. | Not shared | |
| Technical Information | Device type | Platform Service/Customer Support Platform | To provide, update, maintain and protect our Services (used to help resolve issues in your game if you contact us). |
Not shared |
| Device ID | Platform Service/Customer Support Platform | To provide, update, maintain and protect our Services. | Not shared | |
| Operating System | Platform Service/Customer Support Platform | To provide, update, maintain and protect our Services. | Not shared | |
| Available device storage | Customer Support Platform | To provide, update, maintain and protect our Services. | Not shared | |
| Meta Data - Log Data & Session Information | Internal Analytics and Reporting | For account operation and account management | Not shared | |
| Commercial Information | Game install details, In App Purchase history | Platform Service/Internal Analytics and Reporting | For account operation and account management Analytics, personalised ads, marketing campaign performance measurement, customer support and fraud detection |
Yes (personalised ads) |
| Identifiers (shared) | Internet protocol address (truncated) | Direct from Device | For account operation and account management Analytics (by coarse location), fraud detection, personalised ads, marketing campaign performance measurement |
Yes (personalised ads) |
| Advertiser ID | Direct from Device | Personalised ads, marketing campaign performance measurement | Yes (personalised ads) | |
| Geolocation Data | Coarse location (inferred from Internet truncated protocol address) |
Internal Analytics and Reporting | Analytics, fraud detection. | Not shared |