Contacting Support via email
Process:
- You can contact the Support team via support@runaway.zendesk.com.
- You then request that their data gets deleted and provide your User ID plus a second form of identification - i.e. any Facebook details, Runaway login details and/or your name.
- Your Game ID is flagged on our platform for deletion IF you have provided us with at least 2 forms of identification listed above (ie Your Game ID and Facebook details, or Game ID and name. You must use your Game ID as one of the two forms of identification, to avoid someone falsely providing someone else’s details.).
- Once a week, generally Fridays, the Support Team will go through the requested deletions and delete all data associated with the Game ID from the platform.
- You will then be informed of the deletion via email.
Types of personal information that are collected (which will be deleted if you request):
| Category of Personal Information | Type of Personal Information | Category of Source | Purpose (business use) | Category of third party the information is shared with |
| Identifiers (not shared) | Account Name/Display Name | Platform Service | To provide, update, maintain and protect our Services. | Not shared |
| Social Media Account Name (if connected) | Platform Service | To provide, update, maintain and protect our Services. | Not shared | |
| Game User ID | Platform Service | To provide, update, maintain and protect our Services. | Not shared | |
| Email Address (if connected) | Platform Service / Customer Support Platform | To respond to your comments/questions and communicate with you. | Not shared | |
| Technical Information | Device type | Platform Service/Customer Support Platform | To provide, update, maintain and protect our Services (used to help resolve issues in your game if you contact us). |
Not shared |
| Device ID | Platform Service/Customer Support Platform | To provide, update, maintain and protect our Services. | Not shared | |
| Operating System | Platform Service/Customer Support Platform | To provide, update, maintain and protect our Services. | Not shared | |
| Available device storage | Customer Support Platform | To provide, update, maintain and protect our Services. | Not shared | |
| Meta Data - Log Data & Session Information | Internal Analytics and Reporting | For account operation and account management | Not shared | |
| Commercial Information | Game install details, In App Purchase history | Platform Service/Internal Analytics and Reporting | For account operation and account management Analytics, personalised ads, marketing campaign performance measurement, customer support and fraud detection |
Yes (personalised ads) |
| Identifiers (shared) | Internet protocol address (truncated) | Direct from Device | For account operation and account management Analytics (by coarse location), fraud detection, personalised ads, marketing campaign performance measurement |
Yes (personalised ads) |
| Advertiser ID | Direct from Device | Personalised ads, marketing campaign performance measurement | Yes (personalised ads) | |
| Geolocation Data | Coarse location (inferred from Internet truncated protocol address) |
Internal Analytics and Reporting | Analytics, fraud detection. | Not shared |
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