Known Issues
Hot Topics and Questions
Connectivity and Performance
My Account
- Erase My Data
- I can't access my guest game
- I lost my reef and my game is connected with Game Center/Google Play
- Where is my user ID located?
- How can I find my game if I get disconnected?
- Splash is running slow and lagging!
Decorations and Corals
The Reef
The Aquapedia
Missions
Splashcam
Visiting Fish
Shop & In-App Purchasing
- Can I get a refund?
- I bought something and it didn’t get added to my account!
- How do I purchase coins?
- Do I have to pay for Splashcash?
- What is Splashcash?
- Do I have to spend real money?
Limited Time Events
- What if I don't unlock everything in time?
- How do I release event fish?
- How do I feed event species?
- How do I create event species?
- What can I get from events?
- How do events work?